The automated IT Service Desk that will revolutionise your IT support and open the door to a fast-evolving, automated future.
Introducing ServiceHive, our AI-driven, semi-autonomous IT Service Desk that redefines the way in which IT service support is delivered. By harnessing relentless automation, ServiceHive delivers transformative customer experiences whilst significantly reducing operational costs.
ServiceHive delivers intelligent, intuitive, and immediate AI-powered support. It provides businesses with scalable 24x7x365 support coverage, ensuring uninterrupted services, streamlined operations, and the flexibility to adapt to evolving demands.
BENEFITS
KEY FEATURES
Generative AI: Spherica-trained, role specific, AI agents allow ServiceHive to be queried using natural language and will intelligently assess the primary resolution path for each issue or request raised.
Custom Knowledgebase: Customer-specific data and verified knowledge articles enable rapid resolutions and empower user self-sufficiency.
Automation Library: Pre-built and customisable workflows execute common tasks, automating resolutions with consistency and precision.
Ticket Manager: AI driven triage and ticket management engine that seamlessly integrates with leading ITSM solutions
UNLEASH THE POWER OF INTELLIGENT AUTOMATION
A cloud-based platform with AI decision-making at the core of its functionality, drastically reducing operational expenditure.
Designed to greatly reduce the burden on user-facing IT teams by processing all “first contact” incidents, requests and queries.
Combines intelligent automation with customer-specific knowledge to deliver a scalable 24x7x365 support service that is dependable and highly cost-effective.
